Shipping policy
At Smart Shade, we aim to deliver your orders quickly, safely, and efficiently.
Order Processing Time
- All orders are processed within 1–2 business days.
- Orders are not processed on weekends or public holidays.
- You will receive a confirmation message once your order is placed.
Shipping Time
- Local Delivery (Pakistan): 2–5 business days
- International Delivery (if applicable): 7–12 business days
- Delivery times may vary depending on location and courier services.
Shipping Charges
- Shipping charges are calculated at checkout based on your location.
- We may offer free shipping on selected promotions or minimum order value.
Cash on Delivery (COD)
- We offer Cash on Delivery across Pakistan.
- Please ensure availability at the provided address at the time of delivery.
Order Tracking
- Once your order is shipped, you will receive a tracking number via SMS or email.
- You can track your order through the courier service.
Delivery Delays
- Delays may occur due to weather conditions, public holidays, or courier issues.
- We are not responsible for delays beyond our control, but we will assist you in tracking your order.
Incorrect Address
- Please ensure your shipping details are correct.
- We are not responsible for orders delivered to incorrect addresses provided by the customer.
Damaged or Lost Packages
- If your order arrives damaged or is lost in transit, please contact us within 48 hours with proof (images/videos).
- We will investigate and provide a suitable solution.
